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# FAQs

# Frequently Asked Questions

#### Where do we check in?

There is a Cabin Coffee Shop (named Go-Go Espresso) onsite, and check-in is processed here. Upon arrival, you can call (406) 640-0649 or make prior arrangements by email.
Our email is 9barwcabins@gmail.com

#### What We Supply

When you arrive at your cabin you will notice some of the supplies that are provided, including but not limited to; bar soap, shampoo, make-up removal wipes, local town map, toilet paper, and trash bags, paper towels (in designated cabin homes). Once you have depleted the provided items, you are responsible for purchasing any additional items. All bed linens, blankets, towels, kitchenware, utensils, etc. are inventoried upon check out. The registered guests will be charged for missing or damaged items.

#### Wifi

We are very proud of our Wi-Fi capability. As you know, West Yellowstone is in a Rural Community and Wi-Fi connection here is extremely challenging for several properties. We are under new ownership as of 2015 and have a great working relationship with our Internet Service Provider (ISP). Therefore, working together and knowing how important it is for our guests to have connection to their business, work, life, social media, family and friends, etc. was a priority. We have engineered a Fiberoptic Wi-Fi Network that is accessible to every corner of our property. You will be given a Wi-Fi access code upon check-in. This will allow you to operate your devices while being literally in the middle of the mountains. We are Proud to help you stay connected!

#### Housekeeping

Your cabin home vacation rental was thoroughly cleaned and inspected prior to your arrival. Please call our office immediately to report any housekeeping issues. We will correct the problem as soon as possible.

#### Extra Cleaning Fee

An extra cleaning fee of USD $50 per hour may be automatically charged to credit card provided when property is left in a condition that requires extra cleaning or deodorizing above and beyond what is typical for this industry at our discretion.

#### Cooking in Rooms

4-person Cottage Cabins have limited cooking in the rooms. 4-person Cottage Cabins are limited to microwave cooking or adding of hot water. Hot plate use is strictly prohibited in doors. BBQ Grill(s) are available in common area. Extra cleaning fee may be automatically charged to card provided for violations of cooking policy at our discretion.

#### No Smoking

ALL cabin home vacation rentals are Non-Smoking. No smoking of any substance via cigarette, E cigarette, Pipes, Incense Burning or any other electronic smoking device is allowed in rooms. A USD $250 cleaning fee will be automatically charged to card provided if we see or smell smoke/vapor in your room at our discretion. Please be aware smoke/vapor can enter room if cabin door is left open when smoking/vaping nearby and may result in a cleaning fee.
Note: Smoking in an open doorway is considered smoking indoors. Please use appropriate cigarette receptacle when smoking outdoors.

#### Pet Policy

Pets are not allowed in ANY cabin home vacation rental. For violations of our no pet policy a USD $250 cleaning fee will be automatically charged to card provided and remainder of reservation will be cancelled with no refund issued at our discretion. Additional charges may apply to sanitize area affected.

#### Wildlife & Pest Control

Your cabin home vacation rental is treated once a month for insects. Unfortunately, on occasions, these creatures still find their way indoors. While we cannot refund any monies for insects, should it arise, we will take the appropriate measures to correct the problem.

#### Lockboxes

A lockbox/keypad option can be provided for your convenience at the cabin home vacation rental. The key must be placed back in the box immediately following each use. Should an emergency arise, it is imperative that the property be accessible. If a key becomes lost or misplaced there will be a minimum charge of USD $75 to have the property re-keyed.
If a maintenance issue arises and we arrive at the cabin to find no key left in the lockbox and no one at the cabin, the credit card on file will be charged a USD $75 trip fee.

#### Maintenance

As with any home, your cabin home vacation rental has components that break or malfunction from time to time. Our maintenance staff is here to assist you and provide timely service. Please be respectful that emergencies take precedence over non-emergency issues. Maintenance items are to be reported immediately by calling (406) 640-0649.

#### Jetted Tubs

Please consult a physician if you have any questions or concerns regarding use of jetted-tubs, and the like. Jetted-tubs are cleaned between each guest stay. If you would like the jetted-tub cleaned again during your stay, there will be a $50 charge for us to clean and sanitize the tub. If any items such as soaps, bath products, food, alcohol, etc. are found in the jetted-tub, the guest will be charged $150. Any damage to the jetted-tub(s) will result in a $400 surcharge and all repair costs. We cannot be responsible for the operation and use of the jetted-tub(s). Use all jetted-tubs with extreme caution and at your own risk.

#### Caution

When entering areas that are near water or moisture sources, the flooring in the region of the water source may become slippery when wet or damp. This includes but is not limited to, bathtubs, showers, sinks, and indoor jetted tubs. All guests assume the risk of injury or death when entering these areas that contain a water or moisture source and will hold the owner and its agents harmless with respect thereto.

#### Service Animals

Because we are a small, seasonal property, we do not have any cabin homes available for service animals. We hope one day this will be different. This policy is non-negotiable! If any service animal is brought into our cabin home vacation rentals, the registered guest will incur a minimum of USD $250 surcharge, plus any/all fees associated to getting the room sanitized.

#### Mountain Roads

We do not guarantee any road surface conditions. Most roads in our area are well maintained, but they are curvy and steep. While these roads are routinely maintained, they may be bumpy at times. In the late fall, winter, and early spring it is not uncommon to occasionally have hazardous road conditions. It is strongly recommended that all guests during these seasons have all-wheel drive, four-wheel drive and/or chains. Winter road conditions and maintenance are not guaranteed. We do not refund due to road conditions. You are responsible for your transportation. We cannot provide transportation nor are we responsible for any towing charges you may incur during your stay. If the weather permits you from leaving on your scheduled check out day, you will be responsible for the additional night(s) rental if occupancy is available.

#### Departure

All good things must unfortunately come to an end. Check-out time is promptly at 10:00 AM MST. Guests checking out late will be charged USD$40 per hour and billed in 15-minute increments. There are no refunds for early departure. Guests understand and agree that they will perform the following housekeeping duties before vacating the property:

- Place all dirty dishes in the dishwasher and run cleaning cycle or wash by hand.
- Place all used towels, hand towels and washcloths in the main floor bathroom shower/tub.
- Dispose of ALL food and drinks from cabinets and the refrigerator.
- Gather ALL garbage and place in the designated area for pick up.
- Secure the cabin by locking ALL doors.
- If cabin has a lock-box, ensure the key is secured inside the lock-box before departing.
- Please return all keys to office, unless other arrangements have been made.

#### Lost and Found

We make every effort to locate and return lost items but will not be responsible for things you left that we don't find! When you leave something behind, call 9/W Cabins and we will alert housekeeping of the missing item. If found, we will have it shipped to you at your expense. Lost and found items unclaimed after thirty days will be turned over to local charities.

#### Telephones

No cabin home vacation rentals are equipped with landline telephone(s).

#### Cabin Home Parties

If guests are found to be having a party in any of our units, everyone will be asked to vacate the premises. No refunds will be given. Please be mindful of your neighbors. Keep noise to a minimum. Quiet time is from 10PM until 6AM.
West Yellowstone noise ordinance is 10PM. Please be mindful & respectful of other guests and neighbors.

#### Security

We have numerous security video cameras on site recording the properties operations. These are recording 24/7/365, for your security and convenience. We have never had any issues but encourage our guest to lock their vehicles and cabin home doors when away. We do have staff onsite 24 hours a day.

#### Emergencies

For personal injury, fire, severe illness, or any other life-threatening emergency call 911 immediately.
Property Emergencies (i.e. no heat, no water, etc.) and Non-emergencies (i.e. no TV, Wi-Fi, etc.) call (406) 640-0649 during business hours.
Property Non-emergencies (i.e. no TV, Wi-Fi, etc.) call and leave message at (406) 640-0649. Messages are checked each morning.

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